Description: Participants will learn how to conduct a case investigation interview including determining the contact elicitation window, eliciting close contact information, providing recommendations and guidelines for isolation, and addressing common concerns persons with COVID-19 may experience during isolation. Foundational and enhanced interviewing skills will be reinforced and applied throughout the CI practice sessions.
Audience: This course is designed for persons who will be conducting COVID-19 case investigation activities in their designated jurisdictions.
Prerequisites:
Course objectives:
- Apply cultural humility principles to case investigation work
- Learn how to effectively conduct a case investigation interview
- Address client challenges that arise during the interview process
- Asses the need for available support services & resources for cases