Event Description

Learner Learning Collaborative: Skills and Techniques to Address Challenging Situations 5/7

1.5 hours
Credit Hours

PLEASE NOTE: This training is conducted in Eastern Time by the Region 1 DITC.

Description: This Learning Collaborative will consider how to respond to challenging situations that occur during the interviews. Contact tracers and case investigators have identified concerns such as dealing with anger, disbelief, resistance, grief, and mistrust as common challenges they experience. Strategies, techniques, and skills to respond to interviewees respectfully will be discussed and applied during sessions to support your confidence in conducting the contact tracing and case investigation interviews.

This session will be conducted on May 7, 2021 from 1:00 pm - 2:30 pm Eastern Time.

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